Moving protection · October 25, 2026
What if my belongings are damaged during a move?
Document the issue and follow the mover’s claim process.
Document the concern promptly
Keep photos, the inventory, bill of lading, estimate and receipts. Notify the mover and review the written claims process and deadlines. Available remedies depend on the move, selected protection and contract; photos do not guarantee reimbursement.
Know where to seek guidance
FMCSA provides consumer-rights information for interstate moves and accepts moving-fraud complaints. Complaints can help inform investigations, but FMCSA does not resolve individual claims against a company. Check the relevant state agency for in-state moves.